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All those wishing to use Personalabs must read our privacy notice so all are aware of their rights and what Personalabs does with the information provided them. Click Here

Thank you for using Personalabs. Please be aware that by using this service you agree to be bound by the following terms and conditions. Personalabs reserves the right to make changes to these terms and conditions as needed. All modifications will be effective immediately upon posting.

The Services are intended for individuals located in and residing in the United States.  By using the Services or the Site, you confirm that you are located in the United States when you receive the Services.  If you access the Site and the Services from outside the United States, you are responsible for compliance with the laws of your jurisdiction.  You are prohibited from using the Services or the Site to violate any local, state, national or international laws.  

You understand and agree that Personalabs does not provide medical advice, and that your tests will not diagnose, treat, or cure any disease or condition. Our service provides you with your medical information in a format you can easily share with the healthcare provider of your choice.

You agree that the information you submit to Personalabs is truthful and accurate.

You will keep your password information and security questions confidential.

You will use the Personalabs site for its intended use.

You understand that Personalabs accounts are only for adults of 18 years or older, and confirm that you are 18 years or older before attempting to create an account.

You understand that test results can sometimes be inaccurate through no fault of Personalabs.

You will not copy information found on the Personalabs Web site nor use it illegally.  

To be able to use our service you must abide by our Refund Policy. You may request to cancel your lab order within seven (7) days of the date of purchase to receive a refund. Your refund will be reduced by $15 to cover the cost of the doctor's order as well as the cost of processing your request to charge and refund your credit card. No refunds are given after seven (7) days. However, a credit can be issued to your account, less the $15 fee, and can be used towards your next order. Lab orders are only valid for up to six (6) months from the purchase date at which point any unused lab orders are purged from our system. If you request a lab order be reinstated, you will be charged the aforementioned $15 fee to cover the costs. After visiting our facility and having your blood drawn, no refund can be made. If for any reason Personalabs is unable to process your specimen, you will receive a full (100%) refund for the test(s) not performed."

You hereby agree that if you choose to visit a lab other than what is listed on your order, you may prolong the process of receiving results and are subject to additional fees assessed directly from the lab.  

Personalabs shall not be liable for any cost or damage arising either directly or indirectly from any transactions conducted or information conveyed on the Web site. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all services and information provided.

Occasionally, orders may remain in pending mode which means that the ordering of the test has been unsuccessful and no charge to your credit card or PayPal account has taken place. Personalabs.com reserves the right to communicate, via email, with the customer to ascertain the reason for the unsuccessful order and how we can assist with, or resolve the problem in, the ordering process.

You agree to indemnify, defend and hold harmless Personalabs, its officers, directors, employees, agents, licensors, suppliers and any third-party information providers against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this agreement by you.